Had a great experience. Excellent customer service. Rebecca was really kind and patience in assisting me throughout my entire process online. Highly recommend this place.

- Rachel Williams

Absolutely 5 star business….I was a little hesitant buying first time jewellery on line ……however Rebecca was wonderful and went beyond what I could even hope for….Pontifex Jewellers is amazing…from presentation to fast delivery and excellent communication and quality …..my granddaughter loved her ring and Rebecca helped make her birthday special Thankyou…I would not hesitate to recommend Pontifex Jewellers….and this will be the first place I look for any future purchases ….wonderful friendly helpful business…

- Gail OConnor

Very happy with the service, as I received a friendly call and then had my parcel personally delivered to my house on the same day I ordered online.

- Lyndell Horth

Lovely range of jewellery with excellent, professional service. My online order, which was a gift, arrived the next day and was so beautifully packaged.

- Marilena Garcia

I’m absolutely thrilled with the Lox Secure earrings backs. They’re brilliant! I’m also really impressed with the very personalised service and speedy delivery. 5 stars well earned. These earring backs are just what I need to keep my wedding earrings on securely 😊

- Rozzi

I purchased a bracelet online as a gift for a friend. The bracelet arrived gift wrapped and with an unexpected bonus gift. Delivery was prompt as was all communication. Highly recommend Pontifex Jewellers.

- Jayne Alderton

Can't recommend Pontifex enough, beautiful customer service with quick online processing and shipping. So happy with my purchase thanks to the team at Pontifex.

- Luke Coupar

Very happy customer. Ordered a bracelet late Sunday and received it via express post in 1.5 day. It has been a super express delivery from NSW to Victoria especially during this current COVID-19 lockdown in both of the state. Customer service was more than excellent. Rebecca sent me emails to update me on every step of the order processing. The bracelet was carefully gift-wrapped and I've also received a bonus gift which was a lovely surprise. I cannot praise highly enough for how they handled my purchase. Will absolutely re-purchase or recommend to others. They have a wide range of jewelries from different brands and have great price than others. Thank you Pontifex for such great experience purchasing from you!
(Unfortunately I forgot to take photos before unwrapping everything as I was so excited receiving the bracelet).

- Trang Nguyen

Nothing but the best service when purchasing online. From initial contact to the care and attention to detail on postage I'm honestly blown away. Wishing Pontifex Jewellers all the best during these trying times. Thanks go especially to Rebecca

- Lucy Mulligan

Pontifex jewellers customer service is unrivalled. They went above and beyond in their customer service to help me get a beautiful birthday piece from the Dreamtime Diamonds range. Rebecca has been fantastic in communicating and supporting customers during the COVID-19 restrictions. I wouldn’t go to any other jeweller for their range and service. Very grateful and pleased with the product. Thank you Rebecca and Pontifex team!

- Lana Chapman

The best service and sparkle!

I really wanted to purchase an eternity ring for our 10 year anniversary but was undecided as I knew it would be a challenge to get something in budget given the shape and size of my other rings. My friend recommended I speak with Ray at Pontifex after an ""interesting"" experience with another local custom jeweller - I am so glad I did. As soon as I met with Ray, I knew he cared about me getting the right thing and understood what I was looking for - he was happy to discuss options and went above and beyond to ensure the new ring sat in balance with my existing set. When I picked up the ring I was taken back at the quality of the ring - don't you love it when something exceeds your expectations. Thank you sooo much Ray and staff, Pontifex will now be my go to for all jewellery needs and I wouldn't hesitate to recommend for custom designs.

- Cheryl Watts

I ordered earrings yesterday from Pontifex Jewellers and received them this morning! Amazing service, a free little gift came with my package as well which was a lovely surprise. The earrings are absolutely gorgeous. I will definately be shopping here again. If I could give 10 stars I would!!

- Cassandra Murphy

I had purchased some expensive diamond earrings & was afraid of losing them, hence found a great solution from the team at Pontifex called Lox secure backs. Not only do I have a great product, they were delivered quickly, beautifully wrapped with a handwritten note. Fantastic service from the Rebecca & the team at Pontifex Jewellers.

- Bridget Devlin

I recently bought a gorgeous rose gold bracelet from this jeweller and it is stunning. The service I received was friendly and very helpful. I had the bracelet engraved and the jeweller engraved by hand, he even called me to double check what I wanted written...very impressed with that I highly recommend them.

- Edwina Hardy

Adelaide Khayad

I’ve never been to this store physically, I’ve only experienced their service online through Facebook but their service is amazing! Strongly recommend this place to anyone.

- Adelaide Khayad


- Kay Sparks

Got what you want good Deals prices

- Dimi Hatzis


- carla whiteman


- Martha Fassilis


- Jule Thompson